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Why we are not in the Business

Written on February 23, 2010 by Alisa

Below is a good exam­ple of  life at KIOSK or a good exam­ple of why we are NOT in the busi­ness… next blog post will be about why we are in the busi­ness, promise!

From:     Alisa Grifo <alisa@kioskkiosk.com>
Sub­ject:     Re: Order Update
Date:     Feb­ru­ary 23, 2010 6:48:13 PM EST
To:     Grand Canyon Com­mu­nity Library <gccl518@yahoo.com>

It must be hard know­ing every­thing about everything…

On Feb 23, 2010, at 5:49 PM, Grand Canyon Com­mu­nity Library wrote:

Alisa,
Please do put my com­ments on your blog. And feel free to tell the maker of the rack that his work is flimsy. My hus­band is a wood­worker so I know of what I speak. At least refer to it as light weight.
I checked with Fed-Ex and a pack­age of the size I received should cost about $15 to ship “ground” which is the way it was shipped to me.
As a busi­ness per­son it seems you would strive to be hon­est and polite!

Mindy

—– Orig­i­nal Mes­sage —-
From: Alisa Grifo <alisa@kioskkiosk.com>
To: Grand Canyon Com­mu­nity Library <gccl518@yahoo.com>
Sent: Tue, Feb­ru­ary 23, 2010 2:31:04 PM
Sub­ject: Re: Order Update

hi
do you mind if I put your com­ment on our blog?
since you are writ­ing to the pub­lic I assume it is fine to post the infor­ma­tion in a pub­lic realm

I’ll let the man who made the dry­ing rack know you think his work is flimsy
also, please let fedex and the US post know the ship­ping is a rip off , we only pass on what their ship­ping mod­ule calculates

we have no “tele­phone peo­ple” only “peo­ple” here, three to be exact

alisa

On Feb 23, 2010, at 4:19 PM, Grand Canyon Com­mu­nity Library wrote:

Kiosk, Please give your tele­phone peo­ple some cus­tomer ser­vice train­ing!
The Shaker rack is flimsy for $150 and $72 for ship­ping is a TOTAL ripoff.
Sin­cerely,
Mindy Karlsberger

—– Orig­i­nal Mes­sage —-
From: Kiosk <info@kioskkiosk.com>
To: Mindy Karls­berger <gccl518@yahoo.com>
Sent: Fri, Feb­ru­ary 19, 2010 10:32:07 AM
Sub­ject: Order Update

Kiosk
——————————————————
Order Num­ber: 3124
Detailed Invoice: https://kioskkiosk.com/account_history_info.php?order_id=3124
Date Ordered: Wednes­day 17 Feb­ru­ary, 2010

The com­ments for your order are

hi there! your order went out on Wednes­day, you should have the dry­ing rack now ASAP! Hope you enjoy it! KIOSK

.

5 Comments

Comments closed

  1. Comment by Matt C:

    You post cus­tomer com­plaints on your blog instead of try­ing to right them? Good luck!

    February 23, 2010 @ 7:03 pm

  2. Comment by Alisa:

    HI Matt,
    I talked to the cus­tomer and she hung up on me when I tried to explain to her we don’t cal­cu­late the ship­ping, it runs auto­mat­i­cally through a ship­ping mod­ule and is based on the dimen­sion & weight of the box and the loca­tion the box is being shipped to. We don’t add on extra fees, say for han­dling, we charge cus­tomers what the ship­ping com­pany says we are charged. I think the big­ger issue is why com­plain after you accept the charge? She knew the ship­ping fee she was charged and paid it will­ingly. And why launch into a cri­tique of the mak­ers work to me, if you don’t like it, you don’t like it, then ask to return it! We would take it back, instead the cus­tomer decided to crit­i­cize the qual­ity and also stated we were delib­er­ately over­charg­ing her, that’s not appro­pri­ate, as we do not over­charge. I know it’s not good to post com­plaints but I have to won­der, why do peo­ple think they can do and say any­thing they like to some­one who is sell­ing them some­thing? Hav­ing a store has given me a rude eye open­ing on human behavior.

    February 23, 2010 @ 7:15 pm

  3. Comment by Chelsea:

    OMG. This is hilar­i­ous. I have only had a few of these kind of responses to my work when I ship, but they totally rat­tle me! There are so many com­plex things to run­ning a shop, even more com­plex when your shop is also your art prac­tice, and a mode of inquiry/exploration. There are prob­a­bly hun­dreds of peo­ple who love what they get to every one or two who respond like this.

    February 24, 2010 @ 10:05 am

  4. Comment by María&Lola:

    That’s a per­fect sam­ple of what life is about when you decide your’s is not a busi­ness but a way of liv­ing! It’s just about human behav­iour. But I’m sure you’ll get what you want by post­ing all this e-mail exchange here: every­one will under­stand what Kiosk is about.
    I did the same with a guest com­plain. Just posted the story on my blog so every­one can see what myhomein­lis­bon is not about. And as a way to dis­cover what it really is.
    That sim­ple. That clear. That’s life!
    Kissis from me & hugs from Lola!

    March 1, 2010 @ 4:59 am

  5. Comment by sonia:

    I say out them– it’s not wrong to put this per­sons com­ments on your blog– give us all a good laugh– Matt, it’s vir­tu­ally impos­si­ble to address the com­plaints of peo­ple like this! This cus­tomer might one day be on data­base for ‘annoy­ing and rude cus­tomers– don’t bother serv­ing them’. It’s peo­ple like this that will even­tu­ally (and I hon­estly hope that this DOESN“T hap­pen) make a place like Kiosk finally say that they’re not ship­ping at all! From some­one in another coun­try I get quite upset when a com­pany tells me that ‘they’d love to ship but peo­ple com­plained about ship­ping costs’.
    For the record, I loved Kiosk! I went out of my way to find it when I came to NY, I’ll rec­om­mend peo­ple to go and I will, of course, return myself! I didn’t find it a rip off– i found it quite rea­son­able. And the ‘tele­phone peo­ple’ (what is THAT?) were all very pleas­ant!
    cheers– sonia

    March 9, 2010 @ 2:55 pm